Shipping policy

Shipping

Every order ships from Japan with tracking.

• Handling time: up to 10 business days. Each item is checked and packed after your order.
• Economy (Japan Post): usually 1–3 weeks after dispatch. Express (EMS or Yamato/UPS): usually 3–7 days after dispatch. The rate is calculated by weight at checkout.
• Where we ship: the United States, the UK, most of Europe, Australia, New Zealand, Canada, Hong Kong, Taiwan, Singapore and South Korea. Germany: express only.
• Duties & taxes: for the United States, import duties and taxes are calculated and collected at checkout, so there is nothing more to pay on delivery. For other countries, import duties, VAT/GST and carrier fees are collected by the carrier or customs on delivery and are paid by the buyer.
• If a parcel is delayed, lost or arrives damaged, please contact us at info@awiiin.com and we will work with the carrier to resolve it.